FAQS-MARSRIVA - Solar Inverter / Battery / Energy Storage System / UPS System

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FAQ

Here are some of the most frequently asked questions about MARSRIVA products and services.

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FAQS

PRODUCT
- DC UPS
- UPS
- Inverter
- Battery
BUSINESS
- Shipping
- Ordering
GENERAL
- Company

What is the meaning behind the brand name "MARSRIVA"?

MARSRIVA represents the concept of 'River Valley on Mars,' symbolizing our vision for innovation, progress, and exploration. 'Technology, Life, and Future' embody the essence of MARSRIVA, signifying our commitment to providing cutting-edge solutions that enhance life and shape a better future.

When was the company founded? How long have you been in this field?

The company was founded in 2014 when LINKCOMN was established in Hong Kong. As of the current year (2025), the company has been in the field for approximately 11 years since its establishment in 2014.

What does your after-sales service include?

We provide after-sales services such as product warranty, post-sales consultation, and technical support.

Do you support international shipment? How long does shipment usually take?

We usually support transport by sea, by road and other transportation modes. Transport time mainly depends on the destination.

Does MARSRIVA accept OEM customization?

For some types of products, we will consider whether to accept OEM customization based on the total order quantity and the order quantity of each model.

Do your lithium battery packs for solar inverters support BMS communication? Which brands do they support?

Our 24V/48V lithium battery pack supports BMS communication of 485 and CAN. Generally, it can support brands or protocols such as Deye, Growatt, Voltronic, and Pylon. For more applicable brands or protocol names, please refer to product manuals.

What is the difference between the battery cells of different products?

The cycle life of battery cells used in different products is different. For example, the BYD and REPT cells used in our lithium battery pack products have cycle life of up to 6,000 cycles and theoretical service life of more than 10 years.

What lithium battery products do you have?

We mainly have the following lithium battery products:
LAR Battery, also called Lead-acid Replacement Battery, uses similar casing to lead-acid batteries and LiFePO4 battery cells.

Wall-mounted 12V lithium battery pack, can be used with power inverter and solar inverter.

24V/48V home storage lithium battery pack, specifically for solar inverters that require 24V or 48V battery voltage input.

High-voltage battery rack, used for high-power solar inverters which need over 48V battery voltage input.

Power Station, the product that combines battery energy storage and inverter output.

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